FAQs

How can we help you?

Here is everything you need to know so you can use Find Email Address like a pro. Or you can Contact Us here if you need further assistance.

In order to find an email address, you will be required to enter the first name, the last name, and the domain of the website you’re trying to verify.

A credit is defined as a payment unit which can be used on the Find Email Address platform to use email finder and verifier. A single credit point will be deducted from your account whilst each operation.

In a free credit plan, you will receive 20 credits which will be available for a limited time period only. If you need more credits, you can check out our payment plans for your desired needs.

FastSpring is our official reseller company and it automatically applies VAT for customers based in European (EU) countries.

If you are a VAT registered business, then you can apply your VAT ID while checking-out and be exempt from VAT charges.

For detailed information regarding VAT collected based on your country, please check their documentation.

We only deliver valid and verified emails, credit is charged per valid email. In the case of getting a bounce, you can generate a report and we will return the used credit back to your account. In simple words, we only charge for verified emails.

No, there’s no charge for duplicates.

Yes, Find Email Address operates on a subscription-based service and the service will charge your credit card every month. You can, however, opt-out at any time you want.

Yes, unused credits rollover as long as you are subscribed to basic, extended or corporate package

Yes, with our Bulk Email Finder & Bulk Email Verifier, you can find or verify large amounts of data in one go. You can access these Bulk features through our dashboard after registration.

Yes, you can use our API methods to find and verify emails. Access to API will be provided on request.

Contact Us for more details.

Catch-all email account: is an address that is specified to receive all messages that are addressed to an incorrect email address for a domain.

Not found emails: We were not able to find the requested email address, please double check the first name, last name, and domain of the person you’re trying to validate.

No mailbox: The domain you’re trying to verify does not have any email box attached.

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